📋 CIS-ITSM Exam Overview
Key information about the ServiceNow IT Service Management certification
- Exam Code: CIS-ITSM
- Duration: 90 minutes
- Questions: 60 multiple choice
- Passing Score: 70%
- Level: Professional (Implementation Specialist)
- Prerequisite: CIS-DF (Data Foundations)
- Cost: $150
Exam Domain Weights
| Domain | Weight | Questions |
|---|
| Incident Management | 25% | 15 |
| Problem Management | 15% | 9 |
| Change Management | 25% | 15 |
| Service Portfolio Management | 5% | 3 |
| Service Catalog & Request Management | 25% | 15 |
| Configuration Management Database (CMDB) | 5% | 3 |
