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ServiceNow CSA

ServiceNow CSA Exam Guide

Complete study guide and preparation plan for the ServiceNow Certified System Administrator exam

Exam Information

90 minutes

Duration

60 questions

Questions

70%

Passing Score

$150 USD

Exam Cost

Recommended Study Plan

Week 1

Platform Overview & Navigation

Platform Overview and Navigation (15%)

8-10 hours

ServiceNow platform architecture
User interface navigation
Lists, forms, and records
Personal preferences and settings

Recommended Resources:

ServiceNow Fundamentals

Platform UI documentation

Week 2

User Administration

User Administration (15%)

8-10 hours

Users and groups management
Roles and access control
User authentication methods
Impersonation and delegation

Recommended Resources:

User Administration Guide

ACL documentation

Week 3

Self-Service & Automation

Self-Service & Automation (18%)

10-12 hours

Service Catalog fundamentals
Catalog items and record producers
Workflows and flow designer
Business rules and script includes

Recommended Resources:

Service Catalog Administration

Flow Designer Guide

Week 4

Database Administration

Database Administration (22%)

10-12 hours

Tables and fields
Data schema and relationships
Import sets and transform maps
CMDB fundamentals

Recommended Resources:

Database Administration Guide

CMDB documentation

Week 5

Core Configuration

Core Configuration (15%)

10-12 hours

Update sets and application scope
Client scripts and UI policies
Notifications and events
Scheduled jobs and scripts

Recommended Resources:

Configuration Management

Scripting Guide

Week 6

Reporting & Dashboards

Reporting (7%)

6-8 hours

Report types and creation
Performance Analytics basics
Dashboard configuration
Scheduled reports

Recommended Resources:

Reporting Guide

Performance Analytics documentation

Week 7

Data Management & Migration

Data Management (8%)

8-10 hours

Data import and export
Integration fundamentals
REST and SOAP APIs
MID Server basics

Recommended Resources:

Integration documentation

REST API Guide

Week 8

Review & Practice Exams

All Domains

12-15 hours

Review weak areas
Complete practice exams
Review official exam objectives
Hands-on lab practice

Recommended Resources:

CertStud Practice Exams

ServiceNow Developer Instance

Exam Tips & Strategies

Focus on Platform Fundamentals

Ensure you understand core platform concepts like tables, records, ACLs, and the data model. These are tested heavily.

Hands-on Practice is Essential

Get a Personal Developer Instance (PDI) and practice configuring workflows, catalog items, and business rules.

Master the Service Catalog

Understand how to create and configure catalog items, variables, and record producers - a major exam topic.

Know Update Set Management

Update sets are critical for moving configurations between instances. Know how to create, preview, and commit them.

ServiceNow CSA

ServiceNow CSA Exam Guide

Complete study guide and preparation plan for the ServiceNow Certified System Administrator exam

Exam Information

90 minutes

Duration

60 questions

Questions

70%

Passing Score

$150 USD

Exam Cost

Recommended Study Plan

Week 1

Platform Overview & Navigation

Platform Overview and Navigation (15%)

8-10 hours

ServiceNow platform architecture
User interface navigation
Lists, forms, and records
Personal preferences and settings

Recommended Resources:

ServiceNow Fundamentals

Platform UI documentation

Week 2

User Administration

User Administration (15%)

8-10 hours

Users and groups management
Roles and access control
User authentication methods
Impersonation and delegation

Recommended Resources:

User Administration Guide

ACL documentation

Week 3

Self-Service & Automation

Self-Service & Automation (18%)

10-12 hours

Service Catalog fundamentals
Catalog items and record producers
Workflows and flow designer
Business rules and script includes

Recommended Resources:

Service Catalog Administration

Flow Designer Guide

Week 4

Database Administration

Database Administration (22%)

10-12 hours

Tables and fields
Data schema and relationships
Import sets and transform maps
CMDB fundamentals

Recommended Resources:

Database Administration Guide

CMDB documentation

Week 5

Core Configuration

Core Configuration (15%)

10-12 hours

Update sets and application scope
Client scripts and UI policies
Notifications and events
Scheduled jobs and scripts

Recommended Resources:

Configuration Management

Scripting Guide

Week 6

Reporting & Dashboards

Reporting (7%)

6-8 hours

Report types and creation
Performance Analytics basics
Dashboard configuration
Scheduled reports

Recommended Resources:

Reporting Guide

Performance Analytics documentation

Week 7

Data Management & Migration

Data Management (8%)

8-10 hours

Data import and export
Integration fundamentals
REST and SOAP APIs
MID Server basics

Recommended Resources:

Integration documentation

REST API Guide

Week 8

Review & Practice Exams

All Domains

12-15 hours

Review weak areas
Complete practice exams
Review official exam objectives
Hands-on lab practice

Recommended Resources:

CertStud Practice Exams

ServiceNow Developer Instance

Exam Tips & Strategies

Focus on Platform Fundamentals

Ensure you understand core platform concepts like tables, records, ACLs, and the data model. These are tested heavily.

Hands-on Practice is Essential

Get a Personal Developer Instance (PDI) and practice configuring workflows, catalog items, and business rules.

Master the Service Catalog

Understand how to create and configure catalog items, variables, and record producers - a major exam topic.

Know Update Set Management

Update sets are critical for moving configurations between instances. Know how to create, preview, and commit them.